Refund policy

Refunds, Exchanges & Handmade Expectations

Shinora Studio creates handmade Swarovski crystal jewelry — necklaces, bracelets, phone chains, and vintage character charms. Every piece is handcrafted or hand-assembled to order after purchase. Because our work requires material cost, careful labor time, and production scheduling, our refund and exchange policy is designed to be clear before you place your order.

Made-to-order and handmade items

We generally do not accept returns, refunds, or exchanges for non-quality reasons, including change of mind, incorrect variant selection, minor handmade variations, personal preference after delivery, or ordering the wrong item.

Handmade expectations

Small handmade variations, subtle differences in crystal placement, minor color variation between screen and product, or slight finish differences may occur. These are part of what makes each piece special and are not considered quality defects. If you expect factory-perfect, mass-produced finishing, please consider carefully before ordering.

Product selection and questions

Please review the product description, size options, materials, and product notes before placing your order. If you are unsure about sizing, materials, or how a piece will fit, please contact us before checkout — we're happy to help you choose the right piece.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or significantly different from the product description, please contact us within 48 hours of delivery. Please include your order number, the email used at checkout, clear photos or a short video, and a short description of the issue.

After reviewing, we will work with you toward a reasonable solution based on the situation. Depending on the issue, this may include replacement, repair guidance, or another appropriate resolution.

Shipping damage or package issues

Please report shipping damage, missing items, or package loss within 48 hours of delivery or the last tracking update. Reports made after this period may be harder to verify with the shipping carrier.

Order changes and cancellations

If you need to change or cancel an order, please contact us within 12 hours of placing it. Because handmade and made-to-order items enter production quickly, changes or cancellations may not be possible once production has started.

How to contact us

For refund, damage, or order issues, please email shinorastudio@163.com with your order number, checkout email, product name, and clear photos or videos when relevant. This helps us review your case faster.

Handcrafted with care in small batches by Shinora Studio.