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Shipping Policy

Thank you for shopping with shinora studio. Every piece is made and prepared with care. Please read our shipping details before placing your order.

Processing time

• All pieces are handmade or hand finished.
• Please allow 1–3business days for your order to be prepared before shipping.
• During peak seasons or shop updates, processing time may be slightly longer. If there is any delay, we will notify you by email.

Shipping methods & delivery time

We ship from CHINA using tracked services whenever possible.

Estimated delivery times:

• International orders: approx. 7–14business days after dispatch, depending on destination and local customs

These are only estimates. Actual delivery may vary due to carrier delays, customs checks, holidays, or other factors beyond our control.

Shipping fees

Shipping costs are calculated at checkout based on your location and the shipping method selected. From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Customs, duties & taxes (international orders)

For international orders:

• Your order may be subject to customs duties, import taxes, or handling fees charged by your local customs office.
• These charges are not included in our product prices or shipping fees and are the buyer’s responsibility.
• We are unable to mark orders as “gift” or declare a lower value on customs forms.

Please check with your local customs office for more information before placing an order if you are unsure.

Incorrect address & undeliverable packages

Please carefully check your shipping address at checkout.

• If a package is returned to us due to an incorrect or incomplete address, or because it was unclaimed,
  • we can reship it to you, but additional shipping fees will apply.
• We are not responsible for packages delivered to an address that was entered incorrectly by the customer.

Lost or delayed packages

Once your order has been handed over to the shipping carrier, delays are unfortunately beyond our control.

• If your tracking shows no updates for 30 days (international) or 15 days (domestic), please contact us at shinorastudio.com and we will do our best to assist you.
• We will open an inquiry with the carrier. Resolution times and outcomes depend on the carrier’s investigation.
• In cases where the carrier confirms a package is lost, we will work with you on a solution, which may include a replacement or store credit.