Términos del servicio

Customer Service Policy

At shinora studio, we are a small independent studio and we handle each order personally. We aim to respond to your questions and concerns with care and honesty.

Contact

If you need help with an order or have any questions about our products, you can reach us at:

Email: sleighpai@163.com
Instagram: [@shinora_studio] (DMs for general questions)

Please include your order number and a clear description of your request so we can assist you more quickly.

Response time

We usually respond within 1–3 business days.
During busy periods or holidays, it may take a little longer, but we will reply as soon as possible.

Handmade nature of our products

All pieces are handcrafted or hand finished in small batches.
Slight variations in color, shape, or bead placement may occur from piece to piece.
These variations are normal and are part of what makes each item unique.

After‑sales support

Even though we do not accept general returns, we do want you to enjoy wearing your jewelry.

If you experience a problem with your piece within 14 days of receiving it (for example, a string coming loose or a clasp issue), please contact us with photos and your order details.
We will assess the situation and, where possible, offer guidance on care, repair options, or a suitable solution.